My ServiceNow Knowledge Base

What is ServiceNow? ServiceNow  is a cloud based ITSM tool which provides service management software as a service and greater flexibility in terms of functionality, customization, reliability etc. When it was first introduced it was an ITSM tool but now it more than just ITSM tool.  ServiceNow  also caters for  IT Operation Management ,  IT Business Management . It has robust cloud platform on top of which, any application can be built quickly. ServiceNow Platform is one of the biggest strengths of ServiceNow. What is ServiceNow? You can build a different type of application on this platform for HR, Finance, Security, Customer Service etc. This tool has already captured a great market share. Best thing is while implementing this tool in your organization you don’t need to think about infrastructure, servers, database, data centers, security etc all these are taken care by ServiceNow itself. you just need to focus on im...

What is Business Rules - ServiceNow? Business Rule is server side scripting that executes whenever a record is inserted, updated, deleted, displayed or queried. The key thing is to keep in the mind while creating a business rule is that when and on what action it has to execute. You can run the business rule ‘on display’, ‘on before’ or ‘on after’ of an action (insert, delete, update) is performed.   It executes on the server and does not monitor form fields. When to run Business Rules : 1) Display :  Runs when the form loads. Primary purpose is to populate the g_scratchpad global object. Use to provide client-side scripts access to server-side data Display Business Rules 2) Before : Executes after form submission and before the record update in the database. Use to update information on the current object. Example, a Business Rule containing current.state=3; would set the state field on the current record to the sta...

What is Client Scripts - ServiceNow? Client scripts sits on the client side (the browser) and run there only instead of on the server. Client Scripts manage forms and fields in real time. Examples include:          Modify choice list options          Hide/Show form sections          Set one field in response to another in real time          Make fields mandatory          Hide fields Client Scripts are of 4 types: ServiceNow Client Scripts OnLoad():      Script runs when a form meeting the trigger condition loads and before control is given to user.        Typically used to manipulate a forms appearance or content.        The onLoad() function template is automatically inserted in the Script field.        The OnLoad function has no argument passe...